frequently asked questions

Your questions answered

We’ve put together some commonly asked questions to give you more information about HIVO and the services we offer.

If you have a question that you can’t find the answer to, please get in touch HERE

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Frequently asked questions

Where is HIVO hosted?

HIVO is hosted with Amazon Web Services. Due to the use of AWS and Amazon S3, storage and scaling is not a problem.

What is HIVO uptime?

HIVO's uptime is 99,9% - HIVO works with a cloud-based storage solution: Amazon Web Services (AWS). AWS offers the possibility to store a virtually unlimitedly amount of data with a guaranteed availability of 99.99%, and a guaranteed data durability of 99.999999999%.

Is HIVO secure?

Yes, very. Information security and privacy is very important to us. If you're interested in learning more about our security posture, please ask our support team for more information.

Can HIVO create smaller versions of images?

Yes, during uploading HIVO can automatically create pre-defined derivatives (based on the source file) with different quality, format and extension. This needs to be set up during the implementation.

Can HIVO transcode videos?

Yes, during uploading HIVO can automatically create pre-defined derivates (based on the source file) with different quality and format.

How does HIVO initially upload images, documents, and videos?

Depending on the volume of assets you would initially like to upload, you can either use the HIVO uploader tool, or provide us with your assets to upload for you. We can also run duplicate removal scans and add or modify metadata during the initial ingest.

Does HIVO do back-ups of assets

Backups come standard with our Service Level Agreement. We have a strict, multiple back-up policy.

I forgot my password or login information

You can retrieve this information by clicking here and entering in the email address associated with your HIVO user account. Follow the prompts and the new password will be sent to your registered HIVO email account.

Why should we replace our existing ECM, CSP or DAM software with HIVO?

Most legacy ECM and DAM systems were developed more than 20 years ago and not architected for the cloud. Additionally, most organisations we speak with tell us that these two issues have resulted in a less-than-optimal environment for managing the content requirements and digital assets of the business.

The content and digital asset management needs of companies are constantly evolving, and legacy solution providers have not modernised their systems to meet the demands of the digital era. Thankfully, HIVO addresses the demands of the modern enterprise and is designed to help you transform information into highly-valuable digital assets.

Can HIVO integrate with our existing business systems and repositories?

A common myth of ECM and DAM systems is that a single solution, with one digital asset repository, will meet all your users’ needs and use cases. The reality is that your employees and stakeholders work with content across a broad array of different business functions, applications and repositories.

Since these systems typically aren’t integrated and connected, information silos can develop, which makes it difficult for people to not only quickly find the content they need, but also to confirm if it’s the most current and accurate version.

With HIVO’s open architecture and out-of-the-box integrations for many commonly-used business solutions, HIVO can integrate with existing core systems such as Adobe Creative Cloud, Google, WordPress and more. If you have a specific integration in mind, please get in touch to find out if we integrate.

Does HIVO provide consulting and support services?

We offer an extensive range of consulting services and support services for both licensed and potential customers. Consulting can be a great way to help your organisation define specific requirements, flesh out use cases, kickstart your project or improve the adoption of HIVO throughout your business.

A team of HIVO experts are readily available for customers already working with our support team, and for other support requests, we have a strong channel of certified HIVO partners available to help.

What makes HIVO different?

HIVO is the industry’s most modern and scalable digital asset management platform. It has been architected to take advantage of today’s open source technologies to ensure maximum value for our customers. So, whether you’re a business user or IT professional, we believe our platform is a prime candidate (if not the right choice) for your organisation.

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